Featured Work
2016–2018

Citi

Bank Application

Lead UX Designer
2018

Simplify the existing digital bank application experience with a hefty load of required fields and dependencies.

Citi

Document Upload

Lead UX Designer
2017

Proposal for a simple and intuitive solution that informs customers which documents are required to complete the underwriting process within a digital personal loan application.

Citi

Help & Messaging

Lead UX Designer
2017

Enhance the Help & Messaging experience to reduce call volume and answer customer's questions within the digital experience.

Citi

Beyond AutoPay

Lead UX Designer
2016–2017

Credit card holders fall into two camps: Transactors and Revolvers. Transactors pay monthly credit card bills in full, while Revolvers pay the minimum or a set amount. How do you remain loyal to both while improving AutoPay?

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If you wish to inquire about a new opportunity, you may contact me directly at tim@timothyingram.com.