Timothy Ingram

Let’s talk

Outcomes by design, not by accident

Outcomes by design, not by accident

Outcomes by design,
not by accident

The decisions that move
the numbers are structural,
not stylistic.

The decisions that move
the numbers are structural,
not stylistic.

I lead UX design for 7-Eleven's Enterprise portfolio and
build the operating systems that improve product decisions
before they're expensive to change.

Let’s create results together, with clarity, empathy, and a focus on growth.

About

About

Design that works
beyond the screen

Design that works
beyond the screen

Design that works
beyond the screen

I lead UX design for 7-Eleven's Enterprise portfolio. My work improves the operating conditions that produce better product decisions. From leading the experience strategy for 7-Eleven's self-checkout program, now past $47M in annual sales, to streamlining Citi's application flow for a 25% efficiency improvement, I lead teams to outcomes measured in business terms.

I lead UX design for 7-Eleven's Enterprise portfolio. My work improves the operating conditions that produce better product decisions. From leading the experience strategy for 7-Eleven's self-checkout program, now past $47M in annual sales, to streamlining Citi's application flow for a 25% efficiency improvement, I lead teams to outcomes measured in business terms.

Case Studies

Results that speak

Results that speak

Results that speak

Here’s a glimpse of what a strategic, user-centered approach has achieved.

Here’s a glimpse of what a strategic, user-centered approach has achieved.

Retail

7-Eleven

Revolutionizing Retail
⚠️
Challenge

Checkout lines were slowing down the customer experience, and 7-Eleven needed a solution to streamline operations

✏️
Solution

Using user-centered design and iterative prototyping, we developed smart checkout systems that eliminated long lines and optimized efficiency

🏆
Result

More than $47M in annual sales, scaling from roughly 2,000 stores at launch to more than 3,200 today

Citi

Streamlining Global Banking
⚠️
Challenge

The application process was slow, leading to customer frustration and lost opportunities

✏️
Solution

Through design thinking and rapid prototyping, we reimagined the application process—making it faster and easier for customers to complete

🏆
Result

A 25% increase in efficiency, higher submission rates, and more deposits

FinTech

E-Commerce

Fossil Group

Elevating E-Commerce
⚠️
Challenge

Fossil needed to boost online sales and strengthen its digital presence

✏️
Solution

I led a team to design a user-friendly e-commerce platform, focusing on streamlined navigation and improved product discovery for a seamless shopping experience

🏆
Result

$350K in revenue in the first quarter, driving significant growth for the brand

Expertise

How I work

How I work

How I work

Strategic Design

Design strategy anchored to business goals: roadmap eligibility, pilot-to-scale decisions, and trade-offs made visible before work is in flight.

Strategic Design

Design strategy anchored to business goals: roadmap eligibility, pilot-to-scale decisions, and trade-offs made visible before work is in flight.

Strategic Design

Design strategy anchored to business goals: roadmap eligibility, pilot-to-scale decisions, and trade-offs made visible before work is in flight.

User-Centric Design

Research-grounded product decisions. Instrumented evidence, usability testing, and evaluation standards that decide what ships, not just what looks finished.

User-Centric Design

Research-grounded product decisions. Instrumented evidence, usability testing, and evaluation standards that decide what ships, not just what looks finished.

User-Centric Design

Research-grounded product decisions. Instrumented evidence, usability testing, and evaluation standards that decide what ships, not just what looks finished.

Scalable Systems

Design systems that hold at scale: shared patterns across products, platforms, and store formats, governed so consistency survives team growth.

Scalable Systems

Design systems that hold at scale: shared patterns across products, platforms, and store formats, governed so consistency survives team growth.

Scalable Systems

Design systems that hold at scale: shared patterns across products, platforms, and store formats, governed so consistency survives team growth.

Standards for AI-era

Encoded design standards, acceptance criteria, and verification discipline so AI-assisted work earns trust before it ships.

Standards for AI-era

Encoded design standards, acceptance criteria, and verification discipline so AI-assisted work earns trust before it ships.

Standards for AI-era

Encoded design standards, acceptance criteria, and verification discipline so AI-assisted work earns trust before it ships.

Collaborative Leadership

Operating rhythm over heroics: planning cadences, decision logs, and input standards that align Product, Engineering, and Design before commitments are made.

Collaborative Leadership

Operating rhythm over heroics: planning cadences, decision logs, and input standards that align Product, Engineering, and Design before commitments are made.

Collaborative Leadership

Operating rhythm over heroics: planning cadences, decision logs, and input standards that align Product, Engineering, and Design before commitments are made.

Good design is table stakes.
The decisions around it determine the outcome.

Good design is table stakes.
The decisions around it determine the outcome.

Good design is table stakes. The decisions around it determine the outcome.

Testimonials

What others are saying

What others are saying

What others are saying

7-Eleven

Tim's leadership was crucial during a period of significant growth. He streamlined our processes, improved efficiency, and fostered a collaborative, motivated team environment. His ability to support teams through growth and change left a lasting impact on both performance and work culture.

Kinya McDowell

Lead Experience Researcher

Citi

Tim garners respect through his knowledge, kindness, and effectiveness as both a designer and communicator. He has a great pulse on the wider UX community and bolsters any team's discipline with intentional leadership and communication.

Rolf Nelson

Product Design Leader

Fossil Group

Tim’s attention to detail and methodical approach to design are rare and genuine. He creates thoughtful, unique solutions while fostering inclusivity and collaboration. As a leader, Tim leaves behind organized, curated work that makes life easier for everyone involved.

Lori Massey

Creative Director

Outcomes by design.

If yours are happening by accident, that's a conversation worth having.

hello@timothyingram.com

Ready to make it real?

If yours are happening by accident, that's a conversation worth having.

hello@timothyingram.com

Outcomes by design.

If yours are happening
by accident, that's
a conversation
worth having.

hello@timothyingram.com

LinkedIn

© 2026 Timothy Ingram

LinkedIn

© 2026 Timothy Ingram

LinkedIn

© 2026 Timothy Ingram